Problem Reporting

If you're experiencing a software problem such as an operating system failure or a Database crash, please fill out and submit the following problem report form. You may also want to check out our list of common problems and their solutions.

If what you want to tell us is really more of a suggestion or a request for enhancement, please use our suggestion form instead.

Problem Report Form

When you submit your report, it will be entered into our database for tracking purposes. It will be associated with the name and phone number that you enter below. After an initial assessment, the resolution of the problem will be assigned to the appropriate engineer.

Please be as specific as possible when describing the problem.

What version of the processor are you using?
Networked
What version of the processor are you using?
What make of machine are you using?
Other:
What operating system are you using?
Other:
What printer are you using?
Other:
Please enter a brief one-line description of the problem:

(example: "Editor doesn't respond to up-arrow under image")
If the problem is reproducible, please list the steps required to cause it,
leaving a blank line between steps:

(example: "1. Create a new file. 2. Insert some text ...")

If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

(note: it is much harder for us to fix non-reproducible bugs)
If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:
If there were any recent changes made to your system such as: software/hardware upgrades, changes in the configurations or new software installations, please enter them here along with the date in which they took place:
Please provide us with the following information in case we need to contact you:

Name:

Phone:

E-mail:

Problem Report Form

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